Coats

Stakeholders

Our approach

Stakeholder engagement

We take account of stakeholder opinions when we develop our business strategy and our approach to Corporate Responsibility…

We connect with our stakeholders across many different channels at both a global and local level. Engaging and communicating with our stakeholders helps us to identify issues of importance to Coats. This helps in formulating our wider business strategy as well as our priorities for CR. Our stakeholders and the way we engage with them is detailed below.

Apparel and Footwear Industry

Stakeholder engagement for Apparel & Footwear Industry
Examples of how we engage with them
Annual and CR Reports
Members of trade associations and specific CR initiatives, such as GAFTI, ZDHC and OEKO-TEX®

Brands

Stakeholder engagement for Brands
Examples of how we engage with them
Regular sales and development meetings
Direct communication via CR Report and targeted presentations
Email campaigns
Social media
Website and online channels
Exhibitions
In-house customer events
Co-creation of new ideas: technologies and products
Members of trade associations and specific CR initiatives, such as GAFTI and ZDHC
Answering company questionnaires
Audits of our manufacturing sites
Attending best practice sharing events
Technical seminars and training sessions
Sponsorship programmes

Direct customers

Stakeholder engagement for Direct customers
Examples of how we engage with them
Direct liaison with sales and operations
Direct communication via CR Report and targeted presentations
Email campaigns
Social media
Website and online channels
Exhibitions
In-house customer events
Monitor customer feedback and complaints
Co-creation of new ideas: technologies and products
Attending best practice sharing events
Technical seminars and training sessions
Sponsorship programmes

Employees

Stakeholder engagement for employees
Examples of how we engage with them
Annual employee engagement survey
Action plans resulting from engagement survey
Cascade information via line management
Internal newsletter 'Inside Coats'
'Stop Press' and 'People Lines' informational emails
Ethics hotline
Staff forums
Global communications network
Global diversity network and local diversity events
Health & Safety committees
Annual senior management conference
Quarterly senior management teleconferences, led by the CEO

Investors

Stakeholder engagement for investors
Examples of how we engage with them
Annual and CR Reports and updates
Full Year and Half Year results presentations
Investor roadshows
One-on-one investor meetings
Investor conferences
Investor site visits
Annual General Meeting (AGM) and Notice of AGM

Local communities

Stakeholder engagement for Local communities
Examples of how we engage with them
Coats community engagement programmes operating at most sites
Employee volunteering
Community and family open days at our sites

NGOs and general public

Stakeholder engagement for NGOs and general public
Examples of how we engage with them
Annual and CR Reports
Website
Responding to requests
Media releases

Regulators

Stakeholder engagement for regulators
Examples of how we engage with them
Regulatory consultations
Health & safety inspector visits
Training hosted by regulatory bodies

Suppliers

Stakeholder engagement for suppliers
Examples of how we engage with them
Regular supplier commercial meetings
Supplier qualification process
Supplier compliance workshops (ie Coats Supplier Code)
Supplier development workshops
Product/process innovation workshops
Supplier audits