We take account of stakeholder opinions when we develop our business strategy and our approach to Corporate Responsibility…
We connect with our stakeholders across many different channels at both a global and local level. Engaging and communicating with our stakeholders helps us to identify issues of importance to Coats. This helps in formulating our wider business strategy as well as our priorities for CR. Our stakeholders and the way we engage with them is detailed below.
Stakeholder engagement for Apparel & Footwear Industry
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Examples of how we engage with them |
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Annual and CR Reports |
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Members of trade associations and specific CR initiatives, such as GAFTI, ZDHC and OEKO-TEX® |
Stakeholder engagement for Brands
| Examples of how we engage with them |
| Regular sales and development meetings |
| Direct communication via CR Report and targeted presentations |
| Email campaigns |
| Social media |
| Website and online channels |
| Exhibitions |
| In-house customer events |
| Co-creation of new ideas: technologies and products |
| Members of trade associations and specific CR initiatives, such as GAFTI and ZDHC |
| Answering company questionnaires |
| Audits of our manufacturing sites |
| Attending best practice sharing events |
| Technical seminars and training sessions |
| Sponsorship programmes |
Stakeholder engagement for Direct customers
| Examples of how we engage with them |
| Direct liaison with sales and operations |
| Direct communication via CR Report and targeted presentations |
| Email campaigns |
| Social media |
| Website and online channels |
| Exhibitions |
| In-house customer events |
| Monitor customer feedback and complaints |
| Co-creation of new ideas: technologies and products |
| Attending best practice sharing events |
| Technical seminars and training sessions |
| Sponsorship programmes |
Stakeholder engagement for employees
| Examples of how we engage with them |
| Annual employee engagement survey |
| Action plans resulting from engagement survey |
| Cascade information via line management |
| Internal newsletter 'Inside Coats' |
| 'Stop Press' and 'People Lines' informational emails |
| Ethics hotline |
| Staff forums |
| Global communications network |
| Global diversity network and local diversity events |
| Health & Safety committees |
| Annual senior management conference |
| Quarterly senior management teleconferences, led by the CEO |
Stakeholder engagement for investors
| Examples of how we engage with them |
| Annual and CR Reports and updates |
| Full Year and Half Year results presentations |
| Investor roadshows |
| One-on-one investor meetings |
| Investor conferences |
| Investor site visits |
| Annual General Meeting (AGM) and Notice of AGM |
Stakeholder engagement for Local communities
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Examples of how we engage with them |
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Coats community engagement programs operating at most sites |
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Employee volunteering |
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Community and family open days at our sites |
Stakeholder engagement for NGOs and general public
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Examples of how we engage with them |
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Annual and CR Reports |
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Website |
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Responding to requests |
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Media releases |
Stakeholder engagement for regulators
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Examples of how we engage with them |
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Regulatory consultations |
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Health & safety inspector visits |
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Training hosted by regulatory bodies |
Stakeholder engagement for suppliers
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Examples of how we engage with them |
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Regular supplier commercial meetings |
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Supplier qualification process |
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Supplier compliance workshops (i.e. Coats Supplier Code) |
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Supplier development workshops |
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Product/process innovation workshops |
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Supplier audits |
