HOW WE CREATE VALUE FOR OUR CUSTOMERS

OUR LEADING POSITION AND EXCELLENCE IN 'SPIQRS' CREATES VALUE FOR OUR CUSTOMERS AND A COMPETITIVE ADVANTAGE FOR COATS

Speed

Speed to market is critical. Owing to our agile supply chain and customer-centric operational footprint, we provide customers and brands with the flexibility they need to stay relevant in a fast moving world.

Productivity

We employ the latest in Lean Six Sigma and other methodologies to ensure a continuous cycle of improvement and delivery of operational excellence. This enables us to reduce costs which help to offset inflation and maintain excellent customer service.

Innovation

We have a longstanding culture of innovation. Our Innovation Hubs are spaces to collaborate with customers, in which we develop new solutions to solve their problems and improve their finished products. Our innovation capabilities have been further enhanced with the acquisitions of the talent in Texon and Rhenoflex.

Quality

We manufacture to high ethical, labour and environmental standards whilst delivering consistent colour and exceptional product quality. Our products are tested and measured against globally consistent, stringent safety standards.

Reliability

Our track record for reliability and excellent technical customer service allows us to partner with leading global retailers, brands and manufacturers.

Sustainability

A key element of our purpose is to create a more sustainable world. It is not just what we produce, but how we produce it. Coats has been a leader in setting sustainability strategy within the industry since we officially launched ‘Pioneering a Sustainable Future’ in 2019. We have advanced our ambitions, acknowledging the impact that industry has on the environment, and our part in taking responsibility for this. We have set very ambitious sustainability targets across energy, materials, water, waste and people to complement our market differentiating EcoVerde range. See our TCFD Report for details. We gain competitive advantage by helping customers to improve their own supply chain sustainability credentials and our two acquisitions this year, Texon and Rhenoflex, further enhance our sustainability capabilities and ambitions.