To ensure that we are meeting the expectations of our stakeholders, including our customers and the brands we supply, we have introduced a programme of auditing at our operations in China. This helps us to make sure that we are adhering to our robust CR standards, as well as offering us opportunities to improve the way we operate. Starting in mid-2011, we introduced a training programme for employees that would help us do this. The initiative progressed through two phases:
Certified CR Lead Auditor Training Programme
This external training programme (conducted by the Intertek testing agency) is designed to equip attendees with the skill sets, capabilities and up-to-date intelligence on environmental issues, practices and effective performance management. It provides participants with a systematic and holistic approach to managing social compliance audits, covering the essential key topics, such as audit criteria/standards, typical codes of conduct, auditor professionalism, obtaining objective evidence, overall audit workflow, on-site audit processes, audit tools, writing corrective action plans, writing audit reports, etc.
Coats China’s Shenzhen unit sent participants from different functions (CR, HR, H&S, Procurement) to attend, and after five days comprehensive training, they all passed the training exam and were officially recognised as “CPI Certified CSR Auditors” by the Compliance Practitioners Initiative (CPI) and City & Guilds.
CR Internal Auditor Training Programme
In order to expand the CR Auditor Team within Coats China, the accredited Lead Auditors developed our own CR Internal Auditor Training Programme using the CPI materials, sharing their experience and knowledge by playing the trainer’s role. A number of individuals from three business units and different departments were selected to participate in the training. Following the classroom training participants underwent an assessment which they had to pass in order to become qualified Coats CR Internal Auditors. So far 21 trainees have completed the programme and more training is planned.