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Stakeholder engagement

We take account of stakeholder opinions when we develop our business strategy and our approach to Corporate Responsibility…

We connect with our stakeholders across many different channels at both a global and local level. Engaging and communicating with our stakeholders helps us to identify issues of importance to Coats. This helps in formulating our wider business strategy as well as our priorities for CR. Our stakeholders and the way we engage with them is detailed below. 

Examples of how we engage with them
Annual employee engagement survey
Cascade information via line management
Internal newsletter 'Inside Coats'
'Stop Press' and 'People Lines' informational emails
Ethics hotline
Staff forums
Global diversity network and local diversity events
Health & Safety committees
Annual senior management conference
Quarterly senior management teleconferences, led by the CEO
Examples of how we engage with them
Direct liaison with sales and operations
Direct communication via CR Report and targeted presentations
Monitor customer feedback and complaints
Co-creation of new ideas: technologies and products
Attending best practice sharing events
Examples of how we engage with them
Regular sales and development meetings
Direct communication via CR Report and targeted presentations
Co-creation of new ideas: technologies and products
Members of trade associations and specific CR initiatives, such as GAFTI and ZDHC
Answering company questionnaires
Audits of our manufacturing sites
Attending best practice sharing events
Examples of how we engage with them
Procurement reviews
Supplier Code workshops
Supplier development workshops
Co-creation of new ideas: technologies and products

 

Examples of how we engage with them
Annual and CR Reports and updates
Investor questionnaires
Investor roadshows
Annual General Meeting (AGM) and Notice of AGM
Examples of how we engage with them
Regulatory consultations
Health & safety inspector visits
Training hosted by regulatory bodies
Examples of how we engage with them
Annual and CR Reports
Members of trade associations and specific CR initiatives, such as GAFTI, ZDHC and OEKO-TEX®
Examples of how we engage with them
Annual and CR Reports
Website
Responding to requests
Media releases
Examples of how we engage with them
Coats community engagement programmes operating at most sites
Employee volunteering
Community and family open days at our sites
 

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Our responsibilities

We're committed to growing as a sustainable business

Our CR approach

Corporate Responsibility

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We operate to the highest ethical business and employment standards across all our global operations

Our CR approach