It is important that our people have the skills they need to do their job effectively and to create a safe and pleasant workplace. This is vital for our business to operate and enhances employee job satisfaction and well-being.
In Tunisia, the local management have implemented extensive annual training plans for their employees. In 2012, 196 participants received 3,635 hours of training, which amounts to 19 hours of training per participant.
To help bolster customer service and day-to-day tasks, external courses in English, Excel, and customer relationship management were given.
To support managers in improving their ability to lead their teams, sessions on leadership, coaching, and team building were given by experts from outside Coats.
Making Coats a safe and secure workplace is of paramount importance. Therefore our people are trained regularly on health and safety. In 2012 the employees in Tunisia received training on first aid, using a defibrillator, and fire safety.
In addition to offering professional training courses, Coat Tunisia makes sure the internal knowledge and skills are shared through internal training sessions. In 2012 these focused on internal systems and processes, health and safety, the use of electronics, and management software.
Looking ahead to 2013, priority areas for training will include training trainers, stress management, internal systems, and English.